Privacy policy

Who is responsible for your data

Print Packages, 98-100 Maybury Road, Woking, Surrey, GU21 5HX, is the data controller for personal data collected through printpackages.co.uk. Contact us at l.cooper@optichrome.com with any privacy question.

What we collect and why

• Account details (name, email address): to let you sign in, see your orders and receive order updates. Lawful basis: contract.
• Order and delivery details (address, phone, order contents, artwork files): to produce and deliver your print. Lawful basis: contract.
• Payment information: card payments are handled entirely by Stripe. We receive only a confirmation and the last digits of the card; we never see or store full card numbers.
• Enquiries and design briefs: to answer you and quote for the work. Lawful basis: legitimate interests.
• Basket reminders: if you are signed in and leave items in your basket, we may send one reminder email. You can opt out by replying or contacting us.

Who we share it with

Only the suppliers that make the service work: our hosting and database provider, our email delivery provider, Stripe for payments, and the courier that delivers your order. We also share data with Google Analytics only with your consent, and with our group’s central order-management system used to produce orders, part of the same family-owned print group. We never sell your data or pass it to advertisers.

How long we keep it

Order records are kept for seven years to meet UK accounting requirements. Artwork files are kept for two years so we can reprint easily, and are deleted sooner on request. Enquiries are kept for two years. Abandoned basket reminder data is deleted after 90 days.

Cookies

We use a sign-in session cookie and basket storage, which are essential for the shop to work. Google Analytics cookies are used only if you accept them via the cookie banner. You can change your choice any time using “Cookie settings” in the footer.

Your rights

Under UK GDPR you can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable format. Email l.cooper@optichrome.com and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.