Terms and conditions
Last updated 17 September 2026
1. Who we are
Print Packages is a trading name of a family owned print group based at 98-100 Maybury Road, Woking, Surrey, GU21 5HX. You can reach us at l.cooper@optichrome.com. These terms apply to every order placed through printpackages.co.uk.
2. Orders and prices
All prices on the site are shown excluding VAT. VAT at the prevailing UK rate is added at checkout, except on items that are zero rated, such as leaflets and brochures. Shipping is added on top of the order value and is shown before you pay.
3. Artwork and proofs
You are responsible for the content of the artwork you supply, including spelling, images and permission to use any logos or photographs. We check every file for resolution, colour, bleed and size, and we will contact you if something needs correcting. We email a digital proof for approval and do not print until you confirm it. Once a proof is approved we cannot be held responsible for errors within it.
4. Turnaround and delivery
Production is 3 to 5 working days on paper items and 5 to 10 working days on display products, starting from artwork approval rather than from the date you order. Delivery is a next day signed for service after production. Turnaround times are estimates given in good faith and are not guaranteed; if a deadline is critical please call us before ordering.
5. Payment
Orders are paid in full at checkout by card, processed by Stripe. We do not see or store your card details. Goods remain our property until payment has cleared in full.
6. Changes and cancellation
You can change or cancel an order at no cost at any point before we begin printing. Because everything we make is printed to your own design, once production has started an order cannot be cancelled or refunded except where the goods are faulty. See our returns and refunds policy.
7. Colour
Printed colour can vary slightly from what you see on screen, and a small variation between print runs or between different materials is normal. This is not considered a fault. If exact colour matching matters, tell us before you order.
8. Liability
Our liability for any order is limited to the value of that order. We are not liable for indirect losses such as lost business or missed events. Nothing in these terms limits liability for death, personal injury or fraud.
9. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Your statutory rights as a consumer are not affected.